Privacy Policy

KPA Holdings Pty Ltd ("we," "our," or "us") having registered office in New South Wales, is committed to protecting your privacy. We operate LawyerLink (the "Platform"), a service that connects individuals seeking legal assistance with qualified legal practitioners across Australia.

We are committed to protecting your privacy and complying with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

1. Information We Collect

We collect various types of information to provide and improve our services:

Personal Details

• Name and contact information (email address, phone number)
• Legal enquiry details and nature of legal matter
• Preferred location and practice area of interest
• Communication preferences

Sensitive Information

In some cases, you may provide sensitive information about your legal matters, which may include:

• Details about criminal charges or proceedings
• Family law matters and personal relationships
• Health information relevant to personal injury claims
• Financial information related to your legal matter

We only collect sensitive information where you have provided consent or where collection is required or authorized by law.

Usage Data

• Browser type and version
• IP address and general location
• Pages viewed and time spent on the Platform
• Referring website addresses
• Search queries and interaction with our services

Device Information

• Hardware model and operating system
• Mobile network information
• Unique device identifiers

Location Data

With your consent, we may collect and process information about your actual location to help connect you with legal practitioners in your area.

Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience and gather information about usage patterns. See Section 7 for more details.

2. How We Use Your Information

We use the information we collect for the following purposes:

Connecting You with Legal Practitioners

• Connecting you with legal professionals from our partner network
• Facilitating introductions between you and legal practitioners
• Processing and managing your enquiries

Service Delivery and Communication

• Sending confirmations, updates, and service-related communications
• Responding to your enquiries and providing customer support
• Notifying you of changes to our services or policies

Platform Improvement

• Analyzing usage patterns to improve functionality
• Developing new features and services
• Conducting research and analytics
• Testing and troubleshooting technical issues

Legal Compliance

• Complying with legal obligations and regulatory requirements
• Protecting against fraud, abuse, and security threats
• Enforcing our terms and conditions
• Resolving disputes and enforcing agreements

Marketing Communications

With your opt-in consent, we may send you promotional materials, newsletters, and information about legal services that may interest you. You can opt out at any time.

3. How We Share Your Information

We may share your information in the following circumstances:

With Legal Professionals

We share your enquiry details with legal practitioners in our network who practise in your area of law. This includes:

• Your contact information
• Details of your legal matter
• Location and service preferences

With Third-Party Service Providers

We engage trusted service providers to assist with:

• Website hosting and maintenance
• Data storage and backup
• Email delivery and communications
• Analytics and performance monitoring
• Customer relationship management

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

Disclosure to Overseas Recipients

Some of the service providers we engage are located outside Australia, primarily in the United States. This means your personal information may be disclosed to, stored on, or accessed from servers located overseas. The categories of overseas recipients include providers of:

• Cloud hosting, database, and infrastructure services
• Artificial intelligence and chatbot services
• Email delivery and transactional communications
• Analytics and performance monitoring

Before disclosing personal information overseas, we take reasonable steps to ensure each recipient handles your information in a manner consistent with the Australian Privacy Principles, including through contractual data protection obligations. By providing your personal information to us, you consent to this disclosure for the purposes set out in this Privacy Policy.

Legal Requirements

We may disclose your information when required by law, such as:

• In response to court orders, subpoenas, or legal processes
• To comply with regulatory requirements
• To protect our rights, property, or safety
• To protect the rights and safety of our users or the public
• In connection with fraud prevention and investigation

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change.

4. Your Choices About Your Information

You have several rights and choices regarding your personal information:

Marketing Communications

You can opt out of receiving marketing communications at any time by:

• Clicking the "unsubscribe" link in our emails
• Contacting us directly at enquiries@lawyerlink.com.au
• Updating your communication preferences in your account settings

Access and Update

You have the right to access and update your personal information. You can:

• Request a copy of the personal information we hold about you
• Correct or update inaccurate information
• Request deletion of your information (subject to legal requirements)

Decline to Provide Information

You can choose not to provide certain information, but this may limit your ability to use some features of our Platform or receive our services.

Cookie Controls

Most web browsers allow you to control cookies through their settings. However, limiting cookies may impact your experience on our Platform.

5. Security of Your Information

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it:

Technical Safeguards

• Encryption of data in transit and at rest
• Secure server infrastructure with firewalls
• Regular security audits and vulnerability assessments
• Secure authentication and access controls

Organizational Measures

• Restricted access to personal information on a need-to-know basis
• Employee training on privacy and security practices
• Regular security reviews and updates
• Incident response and breach notification procedures

6. Accessing and Correcting Your Information

Under the Australian Privacy Principles, you have the right to access and correct your personal information.

How to Request Access

To request access to your personal information:

• Email us at enquiries@lawyerlink.com.au
• Provide sufficient detail to allow us to identify you
• Specify the information you wish to access

We will respond to your request within 30 days and provide the requested information in a readily accessible format.

Correcting Your Information

If you believe any information we hold about you is inaccurate, incomplete, or out of date, please contact us immediately. We will:

• Take reasonable steps to correct the information
• Notify any third parties to whom we have disclosed the information
• Confirm the correction with you

Limitations

In some circumstances, we may refuse access or correction if permitted by law, such as when disclosure would have an unreasonable impact on others' privacy or be unlawful. We will provide written reasons for any refusal.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience and understand how our Platform is used.

What Are Cookies?

Cookies are small text files stored on your device when you visit our Platform. They help us remember your preferences and understand your usage patterns.

Types of Cookies We Use

• Essential Cookies: Required for the Platform to function properly
• Performance Cookies: Help us understand how visitors use our Platform
• Functionality Cookies: Remember your preferences and settings
• Analytics Cookies: Provide insights into user behavior and Platform performance

Managing Cookies

You can control and manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of our Platform.

8. Third-Party Links

Our Platform may contain links to third-party websites, including websites of legal practitioners in our network. We are not responsible for the privacy practices of these external sites.

We encourage you to review the privacy policies of any third-party websites you visit. This Privacy Policy applies only to information collected by LawyerLink.

9. Retention of Information

We retain your personal information for as long as necessary to:

• Provide our services and fulfill the purposes described in this policy
• Comply with legal, regulatory, and reporting requirements
• Resolve disputes and enforce our agreements
• Maintain business records and support legitimate business interests

When personal information is no longer required, we will securely delete or de-identify it in accordance with our data retention policies and applicable laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons.

When we make changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you of significant changes via email or Platform notification
• Obtain your consent if required by law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact us:

We will investigate and attempt to resolve any complaints or disputes regarding the use of your personal information. If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.